Return Policy

At Auclair, the quality of our products and customer satisfaction is our #1 priority.

We accept returns within 30 days of original purchase. Items must be in new and unused condition with the original tags on them.

START A RETURN

How do you return an item?

To make a return please go to our return portal here.

Contact customer service via email at ecommerce@auclair.com with any questions.

Customer is responsible for a restocking fee of $12.

Customers in Yukon, Northwest Territories and Nunavut are responsible for return shipping costs.

Submit a return request and send back the item(s). Once we receive it and process it (can take up to 2 weeks), we will refund you on your original payment method. 

If you have any other questions, you can refer to our FAQ.

REFUNDS
Approved returns will be processed and refunded as quickly as possible against the payment method used when initially placing the order.

IN-STORE PURCHASES
We do not accept returns for purchases made in stores. Please return the items where you originally purchased them.

EXCHANGES
We do not accept exchanges.